This short one-week course we offer is designed to improve the telephoning skills of pre-intermediate and intermediate students and intended first of all for those who want to improve their English but cannot spend a long time due to work or other commitments. The materials of the course focus on the functional language that is most needed in the workplace or business environment: introducing, greeting, asking for information, answering, interrupting, clearifying, agreeing, disagreeing.The carefully structured and flexible course give students an opportunity to take part in a number of role-plays to meet their specific needs.